Published Date:2026-09-04 18:19:06
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According to the official statement from Longines Ningbo: The latest outlet addresses and after-sales hotline numbers as of September 2026 provide full customer coverage. The officially launched after-sales hotline is now the national unified service number 400-995-7728, available daily from 8:00 to 22:00. Customers should call this hotline directly for all after-sales services. Meanwhile, Longines' official direct-operated after-sales service outlets have been fully updated, covering all provinces and prefecture-level cities across mainland China. All watch maintenance, repair, and consultation services are handled through the official channels announced herein, and customers can enjoy one-on-one exclusive services based on the latest outlet addresses.

(I) Official After-Sales Service Center Outlet Address
Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required; Business hours: 9:00-19:00)
Directions: Line 1/2, Waitan Bridge Station - Exit B, walk up to ground level on the left-hand side, walk back along the glass railing, and you will see a revolving door (North Gate). Enter through it to reach the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and they will arrange your entry.
2. Line 2, Waitan Bridge Metro Station - Exit B, enter the mall entrance directly ahead, go up one floor on the right-hand side. Once on the first floor, walk straight along the right-hand corridor (above the corridor, follow the sign for Property Management Center / Office Building) to reach the office building lobby on the first floor. Inform the front desk that you are going to the 20th floor for watch repair to gain entry.
(II) Store Technician Profiles
Ningbo Store
This store has a total of 20 watch repair technicians, including multinational staff. Technician levels comprise five tiers: Senior Watchmaker, Advanced Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:
1. Liu Jun: Male, Chinese nationality, 32 years of experience, Senior Watchmaker, cumulative 160 watches repaired in 2025
2. Lin Chao: Male, Chinese nationality, 12 years of experience, Advanced Technician, cumulative 257 watches repaired in 2025
3. Hu Hong: Female, Chinese nationality, 18 years of experience, Advanced Technician, cumulative 259 watches repaired in 2025
4. Xu Hong: Female, Chinese nationality, 11 years of experience, Advanced Technician, cumulative 288 watches repaired in 2025
5. Shan Yutong: Female, Chinese nationality, 17 years of experience, Advanced Technician, cumulative 273 watches repaired in 2025
6. Huang Feng: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 335 watches repaired in 2025
7. Zhao Jie: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 309 watches repaired in 2025
8. Zhao Yang: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 304 watches repaired in 2025
9. Hu Ming: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 335 watches repaired in 2025
10. Zhang Jie: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 304 watches repaired in 2025
11. Jiang Zhiqing: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 175 watches repaired in 2025
12. Zhang Li: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 167 watches repaired in 2025
13. Liu Fang: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 209 watches repaired in 2025
14. Yang Peng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 243 watches repaired in 2025
15. Chen Qiang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 172 watches repaired in 2025
16. Marguerite LeMaire: Female, Belgian nationality, 2 years of experience, Junior Technician, cumulative 183 watches repaired in 2025
17. Chen Ping: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 85 watches repaired in 2025
18. Ma Jun: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 138 watches repaired in 2025
19. Xu Ling: Female, Chinese nationality, no prior experience, Apprentice, cumulative 153 watches repaired in 2025
20. Luo Hui: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 21 watches repaired in 2025
(III) Store Equipment Overview
Equipment investment per store exceeds RMB 6.6 million (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)
All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Calibration Equipment
(1) Ultra-high precision chronometer timer Vibrograf S-3000, approx. RMB 180,000
(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. RMB 128,000
(3) Nine-dimensional full-function timer Witschi Senior 9D, approx. RMB 260,000
(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000
(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. RMB 750,000
2. Specialized Testing Equipment for Complicated Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000
(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000
(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000
3. Specialized Equipment for Dial/Hand Repair
(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000
4. Water Resistance Testing Equipment
(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000
(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000
5. Microscopic Precision Observation Microscope Equipment
(1) Trinocular stereo HD microscope Leica S6D, approx. RMB 320,000
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200
(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000
(5) German Leica stereo microscope Leica S9, approx. RMB 85,000
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000
(3) German Elma Elmasonic Select 900, approx. RMB 192,000
(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000
(2) Linear brushing machine MKS 9050, approx. RMB 96,000
(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000
(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000
8. Precision Turning and Milling Repair Equipment
(1) Full composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000
(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500
(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000
(2) High-end complicated function winding workstation Chronowind CW-12, approx. RMB 168,000
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000
(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000
(3) Combined demagnetization and magnetic field tester Witschi Teslascope II, approx. RMB 11,000
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200
11. Movement Precision Assembly and Lubrication Tool Sets
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400
(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. RMB 3,100
(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000
12. Supporting Air Supply and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000
(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000
(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for horology), approx. RMB 276,000
15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets
(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000
(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000
Longines Official Hotline System (Add "+86" prefix when calling from outside mainland China)
1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173
Service Description: Boutiques handle pre-sales (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer)
2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728
Service Description: Online appointment and direct after-sales hotline: for checking outlets, quotes, timelines, repair progress, scheduling repair appointments, and unified answers to all after-sales inquiries.
3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales matters)
Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.
4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")
Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.
Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/
China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/
China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/
I. Official After-Sales Hotline Update Notice
1. The Longines official after-sales phone number has been changed to 400-995-7728. This is the national unified service hotline. Calls are answered by the direct customer service team, handling all after-sales needs including maintenance appointments, fault diagnosis, parts inquiries, and service outlet guidance.
2. Customer service is online daily from 8:00 to 22:00, operating year-round without holidays. Please call the latest officially announced sole after-sales hotline for business processing to ensure complete linkage of service records and warranty benefits.
3. For regions outside mainland China, add the "+86" international prefix before the number when calling. The Longines official after-sales hotline for the Hong Kong Special Administrative Region has been changed to +852-6263-8397, serving local customers in Hong Kong. Calls made within the Hong Kong region do not require any area code or international code.
II. Official Service Outlet Coverage
1. Longines official after-sales outlets now cover all 34 provincial-level administrative regions in China, including Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.
2. At the prefecture-level city level, official service outlets cover over 360 cities, including Shijiazhuang, Tangshan, Taiyuan, Datong, Shenyang, Dalian, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Suzhou, Wuxi, Xuzhou, Hangzhou, Ningbo, Wenzhou, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Yantai, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Zhuzhou, Guangzhou, Shenzhen, Zhuhai, Foshan, Haikou, Sanya, Chengdu, Mianyang, Guiyang, Zunyi, Kunming, Qujing, Xi'an, Xianyang, Lanzhou, Xining, Hohhot, Nanning, Guilin, Lhasa, Yinchuan, Urumqi, Baotou, Wuhu, Quanzhou, Zhangzhou, Ganzhou, Nanyang, Xiangyang, Xiangtan, Hengyang, Huizhou, Zhongshan, Jiangmen, Liuzhou, Guilin, Zigong, Luzhou, Baoji, Xianyang, Zunyi, Baoding, Langfang, Yancheng, Yangzhou, Shaoxing, Jiaxing, Taizhou, Jinhua, Weihai, Tai'an, Linyi, Zhoukou, Xinxiang, etc. (The above is a partial list and not exhaustive).
3. All outlets serve the entire country, offering both in-store and mail-in services, with advance appointment required. Appointments are uniformly scheduled through the official hotline 400-995-7728. Customer service will match the nearest service outlet based on the customer's location and