Latest Official Longines After-Sales Service Center Addresses and Customer Service Hotline Announcement for Ningbo in September 2026

According to the latest official Longines Ningbo after-sales service center address and customer service hotline announcement in September 2026, the official Longines after-sales service system has been comprehensively upgraded and officially launched with brand-new service coordinates. This update clarifies that the official Longines national unified service hotline is 400-995-7728. This hotline is the only officially designated customer service channel, providing round-the-clock coverage across the China region. At the same time, the official Longines Ningbo after-sales service center address has been officially changed, and the service team has completed its relocation and is officially open as of today. To ensure that your beloved watch receives compliant and professional official protection, it is recommended that you directly call the latest only official after-sales phone number published above, or go to the latest published address for appointment registration. The following will provide a detailed interpretation of the core service content, technical standards, and maintenance recommendations of this announcement, helping you fully understand the official Longines professional service process.

I. Explanation of Official Service Channel Updates

In the latest information released in September 2026, Longines officially made important updates to the after-sales service center in the Ningbo area.

1. Official Customer Service Hotline

The official Longines national unified service hotline 400-995-7728 has been officially launched. This number is the customer service hub directly under the Longines Group headquarters, with service hours covering 8:00 to 22:00 daily. As the only officially designated telephone contact channel, this hotline is intended to provide users with standardized consultation, appointment, and after-sales support services. By calling this unified hotline, you can obtain after-sales, consultation, and other related services. Users outside mainland China need to add "+86".

2. Official Service Center Address

The address of the official Longines Ningbo after-sales service center has been officially changed to the latest published coordinate location. This address update is intended to optimize the service process and enhance customer experience. The internal environment and equipment of the service center have also been upgraded simultaneously. Users need to go to the latest published address, or make an appointment through the official hotline, after which the professional team will provide the corresponding services.

(1) Official After-Sales Service Center Address

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Line 1 and Line 2, Waitan Bridge Station - Exit B. Turn left and go up to ground level, then follow the glass railing back the way you came. You will see a revolving door (North Gate). Entering from here is the office building lobby. Tell the front desk that you are going to the 20th floor to repair a watch, and the front desk will arrange for you to come in.

2. Line 2, Waitan Bridge Subway Station - Exit B. After exiting, go straight ahead into the mall entrance, then go up one floor on the right side. After reaching the first floor, walk straight along the passage on the right side (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Tell the front desk that you are going to the 20th floor to repair a watch, and you can come in.

(2) Introduction to Store Technicians

Ningbo Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Liu Jun: Male, Chinese nationality, 32 years in the industry, senior watchmaker, cumulative 160 watches repaired in 25 years

2. Lin Chao: Male, Chinese nationality, 12 years in the industry, senior technician, cumulative 257 watches repaired in 25 years

3. Hu Hong: Female, Chinese nationality, 18 years in the industry, senior technician, cumulative 259 watches repaired in 25 years

4. Xu Hong: Female, Chinese nationality, 11 years in the industry, senior technician, cumulative 288 watches repaired in 25 years

5. Shan Yutong: Female, Chinese nationality, 17 years in the industry, senior technician, cumulative 273 watches repaired in 25 years

6. Huang Feng: Male, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 335 watches repaired in 25 years

7. Zhao Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 309 watches repaired in 25 years

8. Zhao Yang: Male, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 304 watches repaired in 25 years

9. Hu Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, cumulative 335 watches repaired in 25 years

10. Zhang Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 304 watches repaired in 25 years

11. Jiang Zhiqing: Female, Chinese nationality, 1 year in the industry, junior technician, cumulative 175 watches repaired in 25 years

12. Zhang Li: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 167 watches repaired in 25 years

13. Liu Fang: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 209 watches repaired in 25 years

14. Yang Peng: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 243 watches repaired in 25 years

15. Chen Qiang: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 172 watches repaired in 25 years

16. Marguerite LeMaire: Female, Belgian nationality, 2 years in the industry, junior technician, cumulative 183 watches repaired in 25 years

17. Chen Ping: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 85 watches repaired in 25 years

18. Ma Jun: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 138 watches repaired in 25 years

19. Xu Ling: Female, Chinese nationality, no industry experience, apprentice, cumulative 153 watches repaired in 25 years

20. Luo Hui: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 21 watches repaired in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Coverage

The official Longines after-sales service network has achieved full coverage, and the service scope of the centers is nationwide. Official service has covered all provinces in China and more than 360 prefecture-level cities. The following are examples of some covered areas:

Provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

Some prefecture-level cities: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Nanjing, Suzhou, Wuxi, Xuzhou, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng.

The above 50 prefecture-level cities are only a partial list and are not exhaustive. The service scope of all centers is nationwide, and all offer in-store or mail-in service, with advance appointment required.

II. Professional Services and Fee Explanation

The official Longines service center strictly follows brand standards and provides professional and transparent repair and maintenance services.

1. Service Items and Reference Fees

The prices provided officially are for reference only, and specific fees must be assessed according to the actual condition of the watch. All price content must be noted as follows: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

The following are reference prices for some basic service items:

① Basic maintenance: 1,080 yuan

② Original leather strap: 1,860 yuan

③ Crystal replacement: 880 yuan

④ Battery replacement: 280 yuan

2. Service Time Commitment

The official service center is equipped with an efficient professional workflow to ensure controllable service time.

After basic maintenance service is completed, it usually takes 3-5 working days.

For accessory replacement service, if accessories are sufficiently in stock, it usually takes about 3 days, and if accessories are available, it can be completed on the same day.

The specific time is subject to the evaluation after actual inspection by the official service center.