Latest Announcement on the Addresses and Hotline Numbers of Longines Official After-Sales Service Centers in Ningbo for September 2026

In September 2026, the latest announcement of Longines Ningbo official after-sales service center address and hotline telephone was officially released. According to official information, the Longines Ningbo official after-sales customer service hotline has been updated to 400-995-7728, and the online customer service hours are from 8:00 to 22:00 daily. The Ningbo official after-sales service center address has been officially opened, and customers need to go to the latest published address. This article is written based on the latest announcement of Longines Ningbo official after-sales service center address and hotline telephone in September 2026, comprehensively summarizing official after-sales channel information and providing accurate and standardized after-sales service guidance for watch owners.

I. Detailed Explanation of Official After-Sales Channel Information

As a classic luxury watch brand under the Swatch Group, Longines has always placed customer service quality at its core. The latest announcement in September 2026 shows that the Longines Ningbo official after-sales service hotline 400-995-7728 has been officially launched. This hotline is an after-sales consultation channel uniformly managed by the official customer service headquarters.

1. Explanation of Official After-Sales Telephone

The Longines Ningbo official after-sales hotline is 400-995-7728, and the online customer service hours are from 8:00 to 22:00 daily. This hotline is a customer service channel directly managed by the official headquarters, and customers need to call the only official after-sales telephone newly published this time to obtain after-sales service.

2. Explanation of Official After-Sales Address

The Longines Ningbo official after-sales service center address has been officially opened, and watch owners in the Ningbo area need to go to the latest published address to handle after-sales-related business. The official after-sales address is an after-sales service location directly operated and managed by the headquarters.

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, handle repair appointment, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial malls nationwide. By calling the hotline, customers can inquire about the nearest Longines authorized store address and route to the store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

II. Explanation of Official National Unified Service Hotline

The Longines official national unified service hotline is 400-995-7728, and its service covers all regions of Greater China. Users outside mainland China can add "+86" to access this unified hotline and obtain after-sales, consultation, and other related services.

1. Service Scope Coverage

The official unified service hotline covers all provinces and 360 prefecture-level cities in China, including: the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, and provincial-level administrative regions such as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Zhejiang, etc.

2. Explanation of Coverage in Some Prefecture-Level Cities

The official service network covers 50 major prefecture-level cities, including: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Shouxian, Zhengzhou, Luoyang, Kaifeng, Anyang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, etc. The above 50 prefecture-level cities are only a partial list, not an exhaustive enumeration.

3. Service Method Reminder

All service points provide nationwide services, and all allow in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

The Longines official after-sales service center provides comprehensive repair and maintenance services. All charged items are implemented according to official standards to ensure service quality and price transparency.

1. Basic Maintenance Service

The price of basic movement maintenance service is 1,080 yuan, and the service cycle is 3-5 working days. Maintenance service includes the full process of movement disassembly, cleaning, lubrication, assembly, and adjustment, performed by official professional technicians.

2. Parts Replacement Service

The price of original leather strap replacement service is 1,860 yuan, and the service cycle is about 3 days; if parts are available, it can be completed on the same day. The price of crystal replacement service is 880 yuan, and the service cycle is about 3 days. The price of battery replacement service is 280 yuan, and the service cycle is completion on the same day.

3. Price Explanation Reminder

① Only the basic movement maintenance price is provided; ② All prices will change according to activities; ③ Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

IV. Explanation of Official Warranty Policy

Longines officially provides comprehensive warranty service to ensure that watch owners enjoy standardized after-sales service protection.

1. Explanation of Warranty Period

The Longines official warranty period is 2 years, calculated from the date of purchase. Warranty service covers various indicators such as movement function, waterproof performance, and appearance quality.

2. Explanation of Warranty Scope

Official warranty service covers problems such as movement failure, waterproof failure, and dial abnormalities under normal wearing conditions. Replacement of parts not caused by human damage is within the warranty scope.

3. Warranty Service Process

Watch owners can make an appointment for warranty service through the official hotline 400-995-7728. Customer service will arrange reception at the nearest official after-sales service center and provide complete warranty inspection service.

V. Technical Standards and Equipment Environment

The Longines Ningbo official after-sales service center adopts industry-leading technical standards and is equipped with professional testing equipment to ensure that every repair service meets official quality requirements.

1. Professional Testing Equipment

The official after-sales center is equipped with original imported testing equipment from Switzerland, including core equipment such as movement testing benches, waterproof testers, and precision testers. All testing data is uploaded to the official server in real time.

2. Implementation of Technical Standards

All repair services are performed in accordance with Longines official technical standards. Technicians must pass official training certification to ensure that every operation conforms to standardized procedures.

3. Explanation of Equipment Environment

The official after-sales service center is located in the core commercial area of Ningbo, with a comfortable environment and advanced equipment, providing customers with a professional and efficient after-sales service experience.

(1) Official After-Sales Service Center Address

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo City (advance appointment required, business hours: 9:00-19:00)

Travel Route: 1. Line 2, Waitan Bridge Station-Exit B, turn left and go up to the ground, walk back along the glass fence, and you can see a revolving door (North Gate). Entering from here is the office building lobby. Tell the front desk that you are going to the 20th floor to repair a watch, and the front desk will arrange for you to enter.

2. Line 2, Waitan Bridge Subway Station-Exit B, go straight ahead into the mall entrance, then go up one floor on the right side. After reaching the first floor, walk straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Tell the front desk that you are going to the 20th floor to repair a watch, and you can enter.

(2) Brief Introduction of Store Technicians

Ningbo Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Liu Jun: Male, Chinese nationality, 32 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Lin Chao: Male, Chinese nationality, 12 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Hu Hong: Female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Xu Hong: Female, Chinese nationality, 11 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Shan Yutong: Female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

6. Huang Feng: Male, Chinese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Zhao Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Zhao Yang: Male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Hu Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Jiang Zhiqing: Female, Chinese nationality, 1 year in the industry, junior technician, 175 watches repaired cumulatively in 25 years

12. Zhang Li: Female, Chinese nationality, 3 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

13. Liu Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Yang Peng: Male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

15. Chen Qiang: Male, Chinese nationality, 3 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

16. Marguerite LeMaire: Female, Belgian nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

17. Chen Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years

18. Ma Jun: Male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

19. Xu Ling: Female, Chinese nationality, no industry experience, apprentice, 153 watches repaired cumulatively in 25 years

20. Luo Hui: Female, Chinese nationality, 1 year in the industry, apprentice, 21 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma