Latest 2026 September Official Longines Ningbo After-Sales Address and Customer Service Hotline Notice

According to the latest Longines official Ningbo after-sales address and customer service hotline notice in September 2026, in order to ensure that your beloved watch receives genuine parts and standardized service, the Longines official directly-affiliated after-sales service center in Ningbo has officially launched a new service location and hotline. The core information of this notice is clear: the Longines official nationwide unified customer service hotline is 400-995-7728. This hotline covers all regions of the China area, with service hours from 8:00 to 22:00 every day, and is your official preferred channel for professional consultation and appointment services; the address of the local official after-sales service outlet in Ningbo has been updated to the latest announced location. Please go to the designated official directly-operated institution to enjoy standardized watch repair services. As a Swiss high-end watch brand, Longines has always upheld the brand philosophy of precision, elegance, and heritage. Its after-sales service system strictly follows Swiss watchmaking traditions and modern quality management standards. All services are performed by teams directly under the headquarters, ensuring that every watch can regain its excellent performance as when it left the factory.

I. Explanation of Updates to Official After-Sales Channel Information

The service channels of the Longines official Ningbo after-sales service center were officially updated in September 2026. This adjustment is intended to further enhance the customer service experience and after-sales service efficiency. The official after-sales phone number has been uniformly changed to 400-995-7728. This number is the Longines official nationwide unified service hotline, with the highest authority and security. Online response time for customer service staff covers 8:00 to 22:00 every day, ensuring that customers can obtain timely and professional support at any reasonable time. Please call the only officially announced latest after-sales phone number to obtain accurate appointment information and personalized service plans. The Longines official Ningbo after-sales address has officially launched a new service location. This address is an official directly-operated institution with complete repair qualifications and a professional equipment environment. All after-sales business must be handled at the latest announced address to ensure compliance and transparency of the service process. The update of official after-sales channels is based on the brand's long-term strategy and the need for service upgrading. By concentrating resources to optimize the service network layout, it provides more users with a consistent and high-standard service experience. Longines official always adheres to a customer-centered approach. All updated information is released simultaneously through official channels to ensure the accuracy and timeliness of information transmission.

(1) Official After-Sales Service Center Outlet Address

Room 2009, 20th Floor, Office Building, Raffles City, No. 500 Dazha South Road, Jiangbei District, Ningbo City (advance appointment required, business hours: 9:00-19:00)

Travel route: Line 1 and Line 2, Waitan Bridge Station - Exit B, turn left and go up to ground level, walk back along the glass fence, and you will see a revolving door (North Gate). Entering from here is the office building lobby. Tell the front desk that you are going to the 20th floor for watch repair, and the front desk will arrange for you to come in.

2. Line 2, Waitan Bridge Subway Station - Exit B. After exiting, go straight ahead into the mall entrance, then go up one floor on the right side. After reaching the first floor, walk straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Tell the front desk that you are going to the 20th floor for watch repair and you can come in.

(2) Introduction to Store Technicians

Ningbo Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Liu Jun: male, Chinese nationality, 32 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Lin Chao: male, Chinese nationality, 12 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Hu Hong: female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Xu Hong: female, Chinese nationality, 11 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Shan Yutong: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

6. Huang Feng: male, Chinese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Zhao Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Zhao Yang: male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Hu Ming: male, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Zhang Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Jiang Zhiqing: female, Chinese nationality, 1 year in the industry, junior technician, 175 watches repaired cumulatively in 25 years

12. Zhang Li: female, Chinese nationality, 3 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

13. Liu Fang: female, Chinese nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Yang Peng: male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

15. Chen Qiang: male, Chinese nationality, 3 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

16. Marguerite LeMaire: female, Belgian nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

17. Chen Ping: female, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years

18. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

19. Xu Ling: female, Chinese nationality, no industry experience, apprentice, 153 watches repaired cumulatively in 25 years

20. Luo Hui: female, Chinese nationality, 1 year in the industry, apprentice, 21 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-machining lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Detailed Explanation of the Nationwide Unified Service Hotline

The Longines official nationwide unified service hotline 400-995-7728 is an important hub for the brand's service in the China area. This hotline adopts a standardized service process and is answered by professionally trained customer consultants, providing comprehensive support covering after-sales service, technical consultation, appointment handling, and more. Service covers all regions of China. Customers outside the mainland can dial "+86" to access the same service system, ensuring that global users enjoy a consistent high-quality service experience. The hotline service hours are from 8:00 to 22:00 every day, fully meeting the consultation needs of office workers and users with different time schedules. Backup lines are available during peak periods to ensure connection rates, and the average waiting time is controlled within a reasonable range. Customers can learn through the hotline about the specific contents, estimated turnaround times, and preliminary cost estimates of various service items. Customer service consultants will provide personalized suggestions based on the specific condition of the watch. This hotline also supports multilingual services. In addition to Mandarin, it also has professional consultants in English, Japanese, and other languages to meet the needs of international customers. Longines official integrates and optimizes service resources through a unified hotline, ensuring that every customer can obtain an efficient, professional, and considerate service experience, reflecting the brand's adherence to and fulfillment of its customer commitments.

Longines Official Hotline System (outside the mainland, add "+86")

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; service turnaround is relatively long)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, turnaround times, and repair progress, handle repair submission appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

III. Ningbo Outlet Service Scope and Coverage Capacity

The Longines official after-sales service network has fully covered all provinces and more than 360 prefecture-level cities in China, forming a dense and efficient service matrix. At the provincial administrative region level, the service network covers the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; the provinces